Refund and Returns Policy
Returns
Timeframe: We offer returns within 30 days of purchase. If 30 days have passed since your purchase date, we are unable to offer a refund or exchange.
Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All tags must remain attached to the footwear. Items not in the original condition will not be accepted.
Return Shipping & Costs: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your total refund amount.
How to Return: Please mail your product/s to our warehouse at:
11 Ferguson Street
Underwood QLD 4119
Australia
Liability: Please ensure items are returned in their original condition and packaging. We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and cannot accept liability for items lost in transit.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@freeworldaustralia.com.
Sale items
Only full priced items may be refunded, unfortunately sale items including items purchased using a promotional code cannot be refunded or exchanged.
Store Credit
Store credit is valid for 90 days from date of issue. Please note that any items purchased using store credit are considered Final Sale and are not eligible for return or exchange.
Exchanges
We only replace items if they are defective or damaged.
If you received an item you believe to be faulty or damaged, please contact us at info@freeworldaustralia.com with 3-4 images along with your order number and we will contact you with next steps.
Additional non-returnable items:
Heat Damage & Shrinkage
Items that have experienced shrinkage are non-returnable.
Due to the nature of how our shoes are designed to be exceptionally soft and comfortable, they can occasionally shrink if exposed to heat or direct sunlight for extended periods.
As noted in our care instructions and disclaimer:
"To maintain the shape and fit of your Freeworld shoes, store them in a cool, dry place away from direct sunlight as prolonged exposure can cause shrinkage."
